Diversity and Talent Management Practices at IBM
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Case Details:
Case Code : HROB089
Case Length : 14 Pages
Period : 1995-2005
Organization : IBM
Pub Date : 2006
Teaching Note :Not Available
Countries : US
Industry : IT
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Introduction Contd...
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In the early 2000s, a skilled workforce was one of the key differentiators for a
successful IT company. IBM gave importance to not only recruiting and retaining
the best talent but also to managing them in such a way that wastage of skills
was reduced. In 2004, IBM developed Human Capital Management Services software
to implement a talent management model within the organization. According to
analysts, IBM's focus on talent management enabled the company to utilize its
workforce properly and also to assess its future talent needs. They felt that
the best practices in talent management could be further used to formulate and
implement succession planning and leadership development strategies.
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Background Note
The history of IBM dates back to the early 1900s. In 1911, the
Computing-Tabulating-Recording Company (CTR) was founded in New York, US, by
merging the International Time Recording Company6, Computing Scale Company7,
and the Tabulating Machine Company8. In 1914, Thomas J. Watson Sr. (Watson
Sr.), who had earlier operated an agency for selling cash registers, joined CTR as a general manager.
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In 1924, CTR was renamed as International Business Machines Corporation
(IBM) and Watson Sr. took over control of the company as its President.
Since its inception, the top management of IBM had been giving
importance to employee-friendly practices. Watson Sr. concentrated on
developing 'self-respect' and 'self-confidence' among IBM's sales force.
He said, "I want the IBM salesmen to be looked up to. Admired. I want
their wives and children to be proud of them."9
To promote teamwork, Watson Sr. formed sports teams among its employees.
He tried to inculcate a sense of pride and loyalty in them toward the
company. He valued his employees as he believed that the people were the
biggest assets of the company. |
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